── How to Register
── What You Can See
── Keeping Your Information Safe
── Proxy Access (Parents & Carers)
── Young People & Confidentiality
── Sensitive Information
── Requesting Full Records
── FAQs
Access to Your Medical Records
At Enderby Medical Centre, we support patients in accessing their health information safely, securely, and conveniently. You can view parts of your GP medical record online or request a full copy of your records if needed.
Online Access to Your Records
You can view your medical record online using the NHS App or other approved online services.
How to Register
- Download the NHS App or visit the NHS website
- Create an NHS login or log in with your NHS login
- Complete the identity verification process
If you need help registering, our reception team will be happy to assist you.
What You Can See Online
Depending on your access, you may be able to view:
- Current and past medications
- Allergies and adverse reactions
- Test results
- Immunisations
- Consultation notes (where appropriate)
- Letters and documents
Please note:
- Some results may appear before a GP has reviewed them
- Not all information will be visible online
- Some entries may be delayed, restricted, or removed for safety reasons
Keeping Your Records Safe
Your medical record is confidential and contains sensitive personal information.
We recommend that you:
- Keep your login details secure
- Do not share your account unless you fully trust the person
- Access your records only on secure, private devices
Important safeguarding advice
If you feel under pressure to share your medical information or are concerned about someone accessing your records without your consent, please contact the practice. We can help you keep your information safe.
Proxy Access (Access for Someone Else)
Proxy access allows someone you trust (such as a parent, family member, or carer) to access your medical record on your behalf.
Types of Proxy Access
You can choose to allow a proxy to:
- Book and cancel appointments
- Order repeat prescriptions
- View parts of your medical record
Access levels can be tailored and agreed with the practice.
How to Apply for Proxy Access
To request proxy access:
- Contact reception to requesy a proxy access request form
- Complete a proxy access request form
- Provide identification (for both patient and proxy)
- Provide patient consent (where appropriate)
The practice will review each request to ensure it is appropriate and safe.
Children and Proxy Access
Children under 11
- Parents or legal guardians can usually request access
- Access is normally given in the best interests of the child
Young people aged 11–16
As children grow older, their right to confidentiality increases.
- Around age 11, online access may be reviewed
- Parental proxy access may be restricted or stopped
- This is to protect the young person’s privacy
Young people can request their own access if they are able to understand what it means (this is known as competence).
Young people aged 16 and over
- You have the right to access your own records
- You control whether anyone else (including parents) can have access
Confidentiality for Young People
We recognise that young people may wish to discuss sensitive issues.
- Consultations are treated confidentially
- Information will not be shared without consent unless there is a serious risk of harm
If you have concerns, you can speak to a GP or nurse in confidence.
Reviewing and Removing Proxy Access
Proxy access can be:
- Reviewed at any time
- Changed or withdrawn on request
- Removed by the practice if it is no longer appropriate or safe
Subject Access Requests (Full Medical Records)
You have the legal right to request a copy of your full medical record. This is called a Subject Access Request (SAR) under UK data protection law.
What You Can Request
You can ask for:
- A copy of your full GP record
- Specific parts of your record
- Historical records not available online
How to Make a Request
To submit a Subject Access Request:
- Contact reception or complete a SAR request form
- Provide proof of identity
- Specify what information you require (if not the full record)
Timescales and Fees
- Requests are usually free of charge
- We aim to respond within one month
- In some cases, this may be extended if the request is complex
Important Information
- Some information may be withheld if it could:
- Cause serious harm to your or someone else’s wellbeing
- Identify another person who has not given consent
If this applies, we will explain the reasons where possible.
Why Some Information May Not Be Visible Online
Not all records are available through online access. This may be because:
- The information is sensitive
- It relates to another person
- It requires clinical discussion before being shared
If you have questions about your record, please contact the practice.
Frequently Asked Questions
Why can I not see my full record online?
Online services may only show recent or appropriate information. A full record can be requested separately.
What should I do if something in my record is wrong?
Please contact us so we can review and correct it if necessary.
Will I see results before a GP reviews them?
Some results are released automatically. Please contact the practice if you are concerned.
Can someone else access my record?
Only if you have given permission or proxy access has been approved.
Need Help?
If you need help with online access, proxy access, or requesting your records, please contact our Patient Services Advisor team.