Leicester LE19 4LY
Your comments and suggestions are welcome to improve the quality of our service. Please use the contact form above or put them in the box at the practice. You can read our Practice Complaints Procedure here.
NHS Complaints Advocacy Service
NHS complaints advocacy is a statutory service. By law anyone who wishes to complain about their NHS care or treatment is entitled to advocacy support – whoever they are, whatever their complaint
POhWER Advocacy has been commissioned by the local authorities to provide the NHS Complaints Advocacy service in Leicester City, Leicestershire and Rutland. The service is free, independent of the NHS and confidential.
POhWER can be contacted in the following ways:
- Telephone: 0300 200 0084
Their website address is: www.pohwer.net/leicester-city
Friends and Family Test
You can also leave feedback each time you visit or have an appointment at the Medical Centre. To do so, please access the Friends and Family Test page.
If you are unhappy with any service or with any member of the practice team and would like to complain –
- First talk the problem through with the senior receptionist.
- Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.
If you are still unhappy and wish to take the matter further, contact
PO Box 16738
Tel: 0300 311 22 33