9 September 2024
Each month Enderby Medical Centre sends out a survey via text message to a selection of patients who have used the Practice within that month.
The August survey result are below:
We received 124 responses in total
| Answer | Number of Responses | Percentage of Responses |
| Very Good | 96 | 77% |
| Good | 17 | 14% |
| Neither Good Nor Poor | 8 | 6% |
| Poor | 2 | 2% |
| Very Poor | 1 | 1% |
Some of the comments provided were as follows:
- Clinician was very informative and reassuring
- Seen Quickly and friendly nurse
- Staff friendly and efficient
- The follow up service is excellent
- The staff and doctors are all very good, they continue to give me excellent care
- Listen, it always seems as though you want the patient out as quickly as possible
- Picked up a care plan I knew nothing about
As a practice we take on board all feedback and use it to review processes and improve the patient experience.