11 May 2026
Results:
Each month Enderby Medical Centre sends out a survey via text message to a selection of patients who have used the Practice within that month.
The April survey result are below:
We received 231 responses in total
| | Answer | Number of Responses | Percentage of Responses |
 | Very Good | 179 | 77 % |
| Good | 32 | 14 % |
 | Neither Good Nor Poor | 11 | 5 % |
 | Poor | 4 | 2 % |
| Very Poor | 5 | 2 % |
Some of the comments provided were as follows:
- Very thorough appointment, left with a clear plan and knew what was happening next
- Listened to my concerns, took time to discuss management options
- The staff were polite and understanding, my appointment was on time everything was very professional
- Good experience all round
- All who work at E. M. C. Are great. I’m always happy to come for my appointments. Thank you 🙏.
- First class service, as always.
- Didn’t get medication straight away as the doctor took ages to put through. Wasnt told dosage or anyone advice. Very poor
- I was given google printed out – I had already googled it. And when I asked the person said you’ve probably just done something to it – not useful
Practice response:
Thank you to all our patients who provided feedback for the practice. We truly value each piece of feedback and use it to review our processes and enhance the patient experience.
Feedback – Didn’t get medication straight away as the doctor took ages to put through. Wasnt told dosage or anyone advice. Very poor
Our Response – Some of our clinicians are training GP’s, or Physician Associates, and prescriptions issued must be sent to a senior GP for sign-off. This can take a little longer but ensures medications are issued accurately and safely. We have reminded all members of the clinical team of the importance of explaining this process to patients and discussing the required dosages with them.
Feedback – I was given google printed out – I had already googled it. And when I asked the person said you’ve probably just done something to it – not useful
Our Response – Clinicians may sometimes provide printed information, including trusted online resources, to help patients better understand their condition or treatment options. However, this should always be accompanied by a clear explanation and an opportunity to address any concerns or questions. We have shared this feedback with the team to reinforce the importance of clear communication and supportive discussions during consultations.