15 January 2026
Each month Enderby Medical Centre sends out a survey via text message to a selection of patients who have used the Practice within that month.
The December survey result are below:
| Answer | Number of Responses | Percentage of Responses | |
 | Very Good | 151 | 79% |
| Good | 26 | 14% |
 | Neither Good nor Poor | 6 | 3% |
 | Poor | 2 | 1% |
| Very Poor | 7 | 3% |
We received 192 responses in total
Some of the comments provided were as follows:
- Seen on time, reviewed my symptoms. Suggested medication to help ease pain.
- On time, not rushed, efficient.
- On time, staff very pleasant and professional.
- No improvement possible
- Fast, efficient and friendly
- Outstanding care and consideration for a very nervous patient. Kind and thoughtful.
- I was seen on the same day that I contacted the surgery, everyone was very pleasant and helpful, my appointment was on time and the clinician was knowledgeable and explained everything clearly to me
- Quick to get an appointment
- Had to wait to be seen too long ! 45 mins !!
- I came in with a nose issue and the doctor didn’t even look up my nose
- I didn’t have to wait to be seen. My appointment was on time for my follow up
- Had to wait over half an hour past my appointment time
- Please do not change anything ok EMC is brilliant 👍
- Very bad customer service
Practice response:
Thank you to all our patients who provided feedback for the practice. We truly value each piece of feedback and use it to review our processes and enhance the patient experience.
Feedback – Had to wait to be seen! 45 mins! / Had to wait over half an hour past my appointment time.
Our Response – We’re sorry your appointment was delayed. Our clinicians do their best to stay on time, but sometimes unexpected situations can cause delays. If you’ve been waiting more than 10 minutes past your appointment time, please speak to a member of our Patient Services Team—they’ll be happy to update you
Feedback – I came in with a nose issue and the doctor didn’t even look up my nose
Our Response – We’re sorry to hear that you were not satisfied with your appointment. We would be happy to look into this further for you if you contact the practice.
Feedback – Very bad customer service
Our Response – We are sorry to that your experience bad customer service. All of our team received customer care training and this is renewed annually. We will ensure this is made a priority for our team this year.