4 August 2025
Results:
Each month Enderby Medical Centre sends out a survey via text message to a selection of patients who have used the Practice within that month.
The July survey result are below:
We received 112 responses in total
| Answer | Number of Responses | Percentage of Responses | |
 | Very Good | 89 | 79.5 % |
| Good | 14 | 12.5 % |
 | Neither Good Nor Poor | 7 | 6.3 % |
 | Poor | 0 | 0 % |
| Very Poor | 2 | 1.7 % |
Some of the comments provided were as follows:
- Friendly, professional, and supportive
- I have been several times in the past two weeks and cannot fault the expertise, kindness, support and much needed medical guidance to get further into the process of finding answers , Brilliant . All staff are great with clear communication and slick process, Lucky to have this Doctors Practice in Enderby
- Appt system was easy to use ,was seen and advised with condition and medication
- I just feel my surgery, although not always seeing the same GP, listen and do best to find right support as I navigate many health challenges. That is important!
- Wanted to see a GP not a nurse practitioner.
- They were 20 mins late
- It’s lost its friendly warm feeling that it used to have. Feels too clinical
Practice response:
Thank you to all our patients who provided feedback for the practice. We truly value each piece of feedback and use it to review our processes and enhance the patient experience.
Feedback – Wanted to see a GP not a nurse practitioner.
Our Response – Our new online appointment system uses your answers to guide you to the most suitable clinician for your needs. While this may not always be the clinician you usually see, it helps us make sure you receive the right care as quickly and effectively as possible
Feedback – They were 20 mins late
Our Response – We’re sorry your appointment was delayed by 20 minutes. Our clinicians do their best to stay on time, but sometimes unexpected situations can cause delays. If you’ve been waiting more than 10 minutes past your appointment time, please speak to a member of our Patient Services Team—they’ll be happy to update you
Feedback – It’s lost its friendly warm feeling that it used to have. Feels too clinical
Our Response – We’re sorry to hear that the practice no longer feels as warm and welcoming as it once did. While we’ve made changes to improve efficiency and clinical care, we understand how important it is to maintain a friendly and personal atmosphere.
Last updated: 4 August 2025